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Mission Statement
The goal of the Customer Service Committee
is to provide information, training, and networking
opportunities to people in the Wisconsin water industry who
work in customer service and with the State regulatory agency,
PSCW. These opportunities are primarily provided through
presentations at seminars on topics of interest which may
include regulatory changes and issues, customer service or self
improvement topics , as well as other issues.
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Events and Meetings
"Customer Service: Everyday in Every
Way" Customer Service
Seminar
Crowne Plaza Hotel, Madison, WI - June 6th, 2007
Customer Service Seminar Bill Payment Options
Click here for 2008
Customer Service Seminar Brochure
2008 Customer Service Seminar Power Point Presentation
2007 Consumer Confidence Reports
2008 Customer Service Conference Summary
The annual Customer
Service Seminar was help June 26 at Cabela's in Richfield.
Participants learned that retail customer service is not
that much different from utility customer service in a
presentation by Darcy Clarke, the corporate trainer for
Cabela's. Service with a smile and engaging the customer in
meaningful conversation seem to be universal priorities. YOU
are your company when you are on the phone.
Jane Zemlicka of the PSC explained how to work with in the
law regarding eviction. Foreclosures, leases, and landlords.
This is especially timely with the increased number of
foreclosures. Jane also returned in the afternoon to explain
using the taxroll as a collection tool.
Katie Rivett and Lisa Salo from the accounting firm of
Clifton Gunderson LLC spoke about fraud, cash handling, and
internal controls. They told about fraud they encountered
and how it happened. It was a nice refresher on a important
topic that does not get attention until it is a problem.
After shopping and lunch the group learned about office
ergonomics and did some stretching exercises They then heard
about some payments options and the PSC stance on fees
associated with some options. The day was closed out with a
presentation by Amy Vaclavik on the CCR (Consumer Confidence
Reports) requirements. A CD with samples was handed out.
After door prizes and more shopping the participants were on
the road again. The Customer Service Committee would like to
acknowledge Badger Meter for their financial support of this
seminar.
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Committee Members
| NAME |
POSITION |
COMPANY |
E-MAIL |
| Nancy Schauer |
|
Shawano Municipal Utilities |
715-526-7725 |
| Cathy Brnak |
Chair |
Kenosha Water Utility |
262-653-4312 |
| Amy Lesnjak |
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Racine Water Utility |
262-636-9435 |
|
Daniel Winkler |
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Lake Geneva Water |
262-248-2311 |
| Ruth Wisniewski |
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South Milwaukee Water |
414-768-8070 |
| Kent Taylor |
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Green Bay Water Utility |
920-448-3480 |
| Tony Averback |
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La Crosse Water Utility |
608-789-7520 |
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Join Our Committee
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Please
complete the information requested below and click the submit
button to send it to the Committee Chair. Thanks!
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