American Water Works Association
Training Survey

To better serve you, American Water Works Association would like your input about operator training. Would you help us out by filling out this survey? The questions relate to the overall need for training as well as issues related to cost and the time of year they should be held. Most of all, however, we want to know what types of topics would be beneficial to you and your operators.

In addition to the current training we conduct, would you like us to offer:

1. Additional 1/2 day classes? Yes No
    

2. Additional full-day classes? Yes No
    

3. Multi-day classes?             Yes No
    

Would you like us to offer these classes focused on one topic area or a variety of topics? (Check one)

4. Classes focused on one topic area   Classes focused on a variety of topics

Regarding time of day, would you prefer earlier hours (7 a.m. to 3 p.m. for full-day or multi-day courses, 8 to noon for half-day courses) or later in the day (9 a.m. to 5 p.m. for full-day or multi-day courses, 1 p.m. to 5 p.m. for half-day courses)?

5. Earlier hours        Later hours

Regarding days of the week, would you prefer the beginning of the week, middle of the week, or end of the week?

6. Early in the week Middle of the week Later in the week

Comments:


 

Distribution of information by Email Blasts is becoming more common; please indicate your response to this:

7. Email Blasts are a good way for me to get information about training seminars.  Yes No
   
    

8. WWA Currently Sends:
   Too Many Email Blasts About The Right Amount Not Enough Email Blasts
   
   Comments:
   
   
    

Please check which workshops you would be likely to send one or more of your operators (or yourself) to:

Water Operations and Distribution

9. Plant Operations:
   Basic Water Treatment
   Advanced Water Treatment
   Water Chemistry
   Chemical Feed
   Pumps—Operations and Maintenance
   SCADA Systems
   Filters—Operations and Maintenance
   Iron/Manganese Removal
   Other:
   
    

10. Distribution—Overview, Operations, and Maintenance of:
    
    Wellhead Protection
    Well Sitting
    Well Maintenance /Rehab
    Lead and Copper
    Storage: Tanks and Reservoirs
    Water Mains
    Valves
    Meters (Including Meter Reading)
    Hydrants
    Service Connections
    Backflow Prevention
    Leak Detection
    Booster Stations/Pumps
    Water Sampling/Testing
    GIS
    Other:
    
     

11. Safety:
    
    OSHA Regulations
    Confined Space
    Competent Person
    Heavy Equipment Operation
    Traffic Control
    Lockout/Tagout
    Material Safety Data Sheets
    Workplace Violence Prevention
    Other:
    
     

12. General/Professional:
    
    Customer Service
    Billing and Accounting
    Maps and Records
    Computer Training
    Leadership/Interpersonal Skills
    Other:
    
     

13. Of all the topics you selected, please indicate the top five, in order of importance:
    
    1.
    2.
    3.
    4.
    5.
     

14. For informational purposes, what size population does your system serve?
    
    More than 10,000 3,300 to 10,000 Fewer than 3,000
     

How much would you be willing to pay for each person you send to the training?

15. For half day:

No more than $25 $25 to $50 _ More than $50

16. For full day:

No more than $25 $25 to $50 More than $50

17. For multi-day:

No more than $25 $25 to $100 More than $100

18. Best time of year to be held:

January-February March-June July-September October-December

19. How far would you be willing to travel for training and would you be willing to stay overnight for a multi-day course?

20. Do you have a facility that could be used for training?Yes No
    If so, does it have the satellite-teleconferencing capability so that the training may be available to people in other locations? Yes No

Please add your Name, Address, Phone Number, E-mail Address. Also please provide your contact information if you are able to provide a training facility:

Any other comments?

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